Client: Interaust Foods
Product: MYOB Greentree
Industry: Food and Beverage
Challenge: Interaust Foods outdated system had created a multitude of manual processes and subsequent confusion about vital figures. When you’re importing 10-15,000 tonnes of raw materials per year, and onselling them to several hundred manufacturers, these sorts of mistakes add up financially as well as negative impacts on customer satisfaction levels.
“Our business systems were antiquated” explains Tony Fraser, Financial Controller of Interaust Foods Pty Ltd. “We were never quite sure whether or not we had the stock to fill the orders.” Interaust’s legacy system, Arrow, couldn’t accommodate purchasing, so it was being manually handled on Excel spreadsheets or Word documents: paving the way for error. “It was extremely difficult and time consuming trying to work out whether we were pricing correctly, and we were issuing a large number of credit notes to customers because we were getting it wrong. I can’t be sure how much we were losing due to errors that weren’t picked up, but it would have been significant.”
Interaust Foods operates in a highly seasonal market, influenced by many factors including weather and crop yields, meaning that quantities available and prices are in a constant state of flux. With loads of subtle variances in product, a huge inventory is needed to accommodate customers. The manual processing, conflicting price documents and high rates of error was unsustainable. With such a multitude of moving parts, it was time to invest in a new ERP software system.
When Interaust Foods began the search for a new system that could store all the stock and pricing information in one place, MYOB Greentree got the nod for its integration and flexibility. Now MYOB Greentree holds all of the important data in one place; all the relevant team members have a live view of transactions that is up to date and thereís a single set of true information, making life easier for the whole team.
“It’s now our one-stop shop for whatever we want to know,” says Tony. “Even the ability to simply attach documents in Greentree has made a huge difference,” Tony enthuses.
At a glance Interaust’s staff can now see which customers have received how much of a particular product line, and how much is remaining in stock. This has taken the risky, and costly, guesswork out of product and sale contracts.
Workflow desktops ensures a trouble-free trail from sale to release, dispatch and invoicing. Greentree also enables accurate monitoring of incoming shipments and has removed the hassle of exchange rate fluctuations.
What Interaust Say About Endeavour as a MYOB Greentree Partner:
“The implementation of Greentree has shown us how complex our business is, but throughout the implementation and customisation process the team at Endeavour has been there supporting us all the way. This path hasnít been easy, and is still ongoing but I really believe that Anna and her team have been a God send to us. I would hate to think where we would be if we hadnít proceeded with Endeavour and Greentree” Tony CFO Interaust Foods
About Interaust Foods
For over 30 years Interaust Foods have provided quality raw materials for food and beverage producers. Today, Interaust wholesales over 300 different products for major producers of packaged foods and beverages around the world. However, an antiquated financial system was leading to issues within the business.