“We are now so much more efficient and our system is saving us heaps of time and money,” Michelle enthuses. “All our staff are in the one system looking at the same data. Changes are easy; transactions are entered once and even automated for some processes, leaving us time to work on new business ideas and improvements to our systems.
“The modules we love the most are Approvals & Alerts and the Workflow desktops. Our A&A module is like another member of the management team, watching our data entry, picking up mistakes instantly, preventing problems before they occur, reminding us of all the important timelines…it’s fantastic. “We’ve set up reminder emails to our customers so they know when we’re coming next, which is important if it requires them to shut things down.” Workflow enables completely reliable monitoring of the hundreds of tests conducted every month by Tandex’s technicians. With Greentree BPM, service reports can be analysed and depending on the results, it may suggest more frequent inspections. Greentree delivers peace of mind Michelle estimates that Greentree has cut paperwork by at least 50%, while the number of administration staff has been able to be reduced by 60%.
“Greentree has removed the uncertainty,” she says. “It’s like an internal customer service manager who is constantly working 24/7. He’s got his eye on every staff member, every service request, every deadline, and just communicates it so effectively to everyone. “Greentree has given us full transparency over what’s happening in our business; how it’s performing day by day instead of waiting for end-of-month reports.
We can see and fix problems immediately, change our systems if needed and achieve much faster improvements in quality, production and services.”
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