National Australian Necessity Supplies

Industry: Wholesale & Distribution and Retail

Solution: MYOB Advanced

Location: Australia (Melbourne)

"The result is a strong and reliable product – you get what you pay for."

Stanley

Financial Manager

The Challenge

With extra hours spent each financial year and considerable disruptions to the business, both were signs Nan outgrew their previous software solution.

NAN Supplies started using MYOB AccountRight for its accounting, which is the norm for Australian SME’s and for many years, it worked just fine. However, as the business grew, so too did the complexities and volume of transactions. Subsequently, more and more finger errors and inefficiencies crept into the business’s day-to-day running. Typical accounting software has many limitations, and NAN soon realised that the way the old software system was set up did not cater for best practice processing and future requirements.

An example of this is that multiple SKUs were used according to units of measurement. This increased the risk of human error in selecting incorrect SKUs. Therefore, corrections had to be made and did not deliver the level of service required to customers.

As a result, the following selection criteria were generated to find both the right solution and an implementation partner to fit:

The Solution

NAN chose MYOB Advanced implemented by Endeavour Solutions.

After a careful selection process, MYOB Advanced was chosen for its functionality and cost-effectiveness and the ability to integrate to NAN’s website CMS built on Magento. Many other solutions were considered, but we found that Netsuite was too expensive in terms of TCO (total cost of ownership). Other accounting software like Xero was just too basic and not a significant upgrade from AccountRight.

Endeavour Solutions was selected as our preferred MYOB Advanced Partner for their ability to understand the business requirements. In addition, we really connected with Anna and Angela, and they were able to understand our needs and recommend a solution that could fit our current business process and required outcomes.

The solution implemented addresses all the critical selection criteria in addition to functional areas such as:

International Wholesale and Distribution – as goods are imported from China, the ability for MYOB Advanced to calculate landed costs has been beneficial
Visible Stock Control – seeing how the stock moves from module to module and drill down into where there may be stock loss or issues with a product gives a greater level of control for NAN
Automation – an automated bank feed and a more straightforward system for managing BAS, which was previously done manually, has improved efficiency

A key component that made this ERP implementation successful was to keep things simple in the initial phase. With the view to now start expanding on this platform for future business growth.

Working with Endeavour

It was essential to NAN to find a software partner who would offer their experience and knowledge in the system to achieve best practice outcomes. In addition, an accurate assessment of requirements was necessary, and most importantly, an understanding of what was to be achieved.

Ongoing, NAN is confident in the advice and MYOB Advanced support delivered by Endeavour and where errors or problems have present itself, it has been followed up with a solution.

Working closely together with Angela from Endeavour, I am confident any problems will be tackled to find a solution. I would definitely recommend Endeavour’

Integration with the website means accuracy will increase to beneficially affect our reputation and further improve customer service

‘Angela from Endeavour Solutions is very experienced and knew what I would be looking to achieve for Nan Supplies.’

The Results

Upgrading from an accounting system to an ERP solution, such as MYOB Advanced, has meant the business now reaps multiple benefits. In a nutshell, we now make fewer errors and therefore has improved our customer service.

To highlight but a few, here are some of the great benefits we have achieved as a direct result of moving to MYOB Advanced:

MYOB Advanced is a strong and reliable product that works seamlessly with the staff at NAN. Stanley commented that – you get what you pay for, with a good quality product. While initially, the budget was slightly higher than expected, Stanley is confident this has and will continue to pay off in efficiencies elsewhere.
Additionally, it may be that MYOB Advanced requires more steps to complete a task however this has been shown to improve trackability and eliminate human error in processes to ultimately increase productivity and thereby making it one of the most beneficial outcomes of the product.
Finally, Integration with the website to further increase accuracy will increase to affect reputation and customer service beneficially.

Contact Endeavour today to discuss your Wholesale and/or Distribution business’ requirements and how we can deliver improved efficiency and a higher level of customer service to your business.

“Integration with the website means accuracy will increase to beneficially affect our reputation and further improve customer service.”

About National Australian Necessity Supplies

National Australian Necessity Supplies (NAN) Pty Ltd is a national company and one of Australia’s top and specialised direct suppliers for child nappies, adult continence, wet wipes, gloves, and paper products.

For more info, please contact Nan on 1800 333 331 or visit nansupplies.com.au

About Endeavour Solutions

Endeavour provide business software solutions and accounting solutions to mid-sized businesses from branches in Melbourne, Sydney, Auckland, Wellington and Christchurch. Started in the 1980s, they have hundreds of customers and provide solutions in many business sectors.

Their point of difference is in building solid business relationships with their clients, and part of this is to make sure they share a common culture with their client and the most effective communication and processes are used. Their mission is to bring the best possible solutions to their clients using the highest level of service. They measure this in client satisfaction levels and longevity of their business relationships.