Interaust Foods outdated system had created a multitude of manual processes and subsequent confusion about vital figures. When you’re importing 10-15,000 tonnes of raw materials per year, and onselling them to several hundred manufacturers, these sorts of mistakes add up financially as well as negative impacts on customer satisfaction levels.
“Our business systems were antiquated” explains Tony Fraser, Financial Controller of Interaust Foods Pty Ltd. “We were never quite sure whether or not we had the stock to fill the orders.” Interaust’s legacy system, Arrow, couldn’t accommodate purchasing, so it was being manually handled on Excel spreadsheets or Word documents: paving the way for error. “It was extremely difficult and time consuming trying to work out whether we were pricing correctly, and we were issuing a large number of credit notes to customers because we were getting it wrong. I can’t be sure how much we were losing due to errors that weren’t picked up, but it would have been significant.”
Interaust Foods operates in a highly seasonal market, influenced by many factors including weather and crop yields, meaning that quantities available and prices are in a constant state of flux. With loads of subtle variances in product, a huge inventory is needed to accommodate customers. The manual processing, conflicting price documents and high rates of error was unsustainable. With such a multitude of moving parts, it was time to invest in a new ERP software system.