To be successful, Australian businesses need to take the people that will be affected by an ERP implementation along with them from the start.
The specification, configuration and implementation of a new core business system can seem challenging and complex. But it’s nothing compared to the complexity of effectively managing the staff that will use and be affected by the new system. According to a recently published 2019 ERP Report, businesses that completed successful ERP implementations found the technical aspects of the deployment were easier than managing the change among people and processes.
An ERP project is almost always driven by the Finance or IT departments in an organisation. What happens then is that other areas are under-represented, and this can lead to failures and complexities that reduce or even nullify the effectiveness of the new software.
That’s why it’s so important to plan for the human element during your ERP implementation. Otherwise, the outcome will at best reduce the system’s effectiveness, at worst prevent any value being gained. Our new eBook, Software is the easy part: A guide to people management in an ERP project looks at how to effectively manage the human element of an ERP implementation.
To get the implementation right you need to gather input from across the business, not just Finance and IT. And if you don’t have everyone on board, you could be facing a costly and disruptive failure. Change is difficult for many people, so it’s essential to understand and manage the anxieties they’re dealing with.
Our eBook provides a step-by-step guide to making sure that your staff are being consulted and onboard from the beginning:
- Making sure all departments are involved and represented at the project level.
- The importance of a shared understanding – everyone needs to understand the goals, objectives, and what’s trying to be achieved. It’s all about communication.
- Education – it’s essential that everyone in the business is given the best chance of being successful with a new system.
- Dealing with the tough nuts – inevitably, there’ll be those who are resistant to change and will dig in their heels. There are ways of dealing with this, and it’s not by wielding a big stick.
- The Endeavour Solutions approach – 25 years of experience honed during the successful implementation of hundreds of ERP solutions has given us some clear insights into people management.
If the human element is considered and managed effectively from the very beginning, the ERP implementation not only has a greater chance of being successful, but it will improve the benefits of the system when everyone is on board and using it to its full potential.
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