This question is among the most frequently asked questions when businesses search for new ERP software. While it is difficult to give an amount in the first few conversations, as your requirements need to be fully explored. It is always good to ensure all costs (upfront and ongoing) are discussed. A frank and honest discussion about the true cost of the software will significantly impact the success of your project and align expectations and budget from the word go.
Finding a partner that will clearly demonstrate both the initial cost of implementation and the ongoing costs is critical. To reduce risk, particularly on big projects, a project scoping exercise (also known as a discovery) is a fantastic way to know all the costs and the best practice for implementation.
ERP Implementations like MYOB Advanced will typically have three key areas you will need to budget. 1) Monthly software subscription, 2) Implementation Fees and 3) ongoing support and maintenance. Whilst the software costs in most cases would be remarkably similar between different MYOB Partners, point 2 and 3 can vary significantly.
When it comes to implementation fees, most partners will be able to give a range for the implementation based on experience. However, only once the detail of the implementation and solution has been discussed will most be able to provide you with an accurate figure, so see if your partner allows for a “scope of works” to be completed before signing the contracts.
Some partners offer a fixed monthly support fee, which is unjustified in many cases, particularly in the long term. They might even have different tiers of support. Whilst it is true that you might require more support in the first few months, soon after that, your team should be entirely up to speed and then the monthly fee will quickly start to add up over time, so always ensure you compare the TCO (Total Cost of Ownership) over a 3-5 year period.
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